Privacy Policy

1. Privacy at a glance

General information

The following notes provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Detailed information on data protection is provided in this privacy policy below.

Data collection on this website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. You can find the operator's contact details in the section "Information on the controller" in this privacy policy.

How do we collect your data?

Some of your data is collected when you provide it to us. This may, for example, be data that you enter in a contact form.

Other data is collected automatically or with your consent by our IT systems when you visit the website. This is mainly technical data, such as your internet browser, operating system or the time of the page request. This data is collected automatically as soon as you enter this website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour. If contracts can be concluded or initiated via the website, the data transmitted is also processed for contract offers, orders or other enquiries.

What rights do you have regarding your data?

You have the right to receive information free of charge at any time about the origin, recipient and purpose of your stored personal data. You also have the right to request that this data be corrected or deleted. If you have given consent to data processing, you can withdraw that consent at any time for the future. You also have the right, in certain circumstances, to request that the processing of your personal data be restricted. You also have the right to lodge a complaint with the competent supervisory authority.

You can contact us at any time about this and about any other questions on data protection.

2. Hosting

We host the content of our website with the following provider:

IONOS

The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur, Germany (hereinafter "IONOS"). When you visit our website, IONOS collects various log files, including your IP address. Details can be found in the IONOS privacy policy: https://www.ionos.de/terms-gtc/terms-privacy.

IONOS is used on the basis of Art. 6 (1) (f) GDPR. We have a legitimate interest in the most reliable presentation of our website possible. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR and Section 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's device (for example device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.

Data processing agreement

We have concluded a data processing agreement for the use of the service named above. This is a contract required under data protection law. It ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General information and mandatory disclosures

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection rules and this privacy policy.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this happens.

We point out that data transmission on the internet, for example when communicating by email, can have security gaps. Complete protection of data against access by third parties is not possible.

Information on the controller

The controller for data processing on this website is:

The controller is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data, for example names, email addresses and similar data.

Storage period

Unless a more specific storage period is stated in this privacy policy, your personal data will remain with us until the purpose of the data processing no longer applies. If you make a legitimate request for deletion or withdraw consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data, for example tax or commercial retention periods. In that case, deletion takes place after those reasons no longer apply.

General information on the legal bases for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR if special categories of data under Art. 9 (1) GDPR are processed. If you have expressly consented to the transfer of personal data to third countries, data processing is also based on Art. 49 (1) (a) GDPR. If you have consented to the storage of cookies or to access to information on your device, for example via device fingerprinting, data processing is additionally based on Section 25 (1) TDDDG. Consent can be withdrawn at any time. If your data is required to perform a contract or to take steps prior to entering into a contract, we process your data on the basis of Art. 6 (1) (b) GDPR. We also process your data if this is necessary to comply with a legal obligation, on the basis of Art. 6 (1) (c) GDPR. Data processing may also be based on our legitimate interest under Art. 6 (1) (f) GDPR. The legal basis applicable in each case is set out in the following sections of this privacy policy.

Recipients of personal data

As part of our activities, we work with various external parties. This sometimes requires personal data to be passed on to those external parties. We only pass on personal data to external parties if this is necessary to perform a contract, if we are legally obliged to do so (for example disclosure of data to tax authorities), if we have a legitimate interest under Art. 6 (1) (f) GDPR in the disclosure, or if another legal basis permits the disclosure. When we use processors, we only pass on personal data of our customers on the basis of a valid data processing agreement. If processing is joint, a joint controllership agreement is concluded.

Withdrawal of your consent to data processing

Many data processing operations are only possible with your express consent. You can withdraw consent that you have already given at any time. The lawfulness of the data processing carried out until the withdrawal remains unaffected by the withdrawal.

Right to object to data collection in special cases and to direct marketing (Art. 21 GDPR)

If data processing is based on Art. 6 (1) (e) or (f) GDPR, you have the right to object at any time, on grounds relating to your particular situation, to the processing of your personal data. This also applies to profiling based on those provisions. The respective legal basis on which processing is based can be found in this privacy policy. If you object, we will no longer process the personal data concerned, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims (objection under Art. 21 (1) GDPR).

If your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing. This also applies to profiling insofar as it is related to such direct marketing. If you object, your personal data will subsequently no longer be used for direct marketing purposes (objection under Art. 21 (2) GDPR).

Right to lodge a complaint with the competent supervisory authority

In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged infringement. This right exists without prejudice to any other administrative or judicial remedy.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in performance of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done where it is technically feasible.

Access, rectification and erasure

Within the framework of the applicable statutory provisions, you have the right at any time to free information about your stored personal data, its origin and recipients and the purpose of the data processing, and, where applicable, a right to rectification or erasure of this data. You can contact us at any time about this and about any other questions on personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time for this purpose. The right to restriction of processing exists in the following cases:

• If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
• If the processing of your personal data was or is unlawful, you can request the restriction of data processing instead of erasure.
• If we no longer need your personal data, but you need it to establish, exercise or defend legal claims, you have the right to request the restriction of the processing of your personal data instead of erasure.
• If you have objected under Art. 21 (1) GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, this data may, apart from being stored, only be processed with your consent or for the establishment, exercise or defence of legal claims, or for the protection of the rights of another natural or legal person, or for reasons of important public interest of the European Union or of a member state.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the browser address line changes from "http://" to "https://" and by the lock icon in your browser bar.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4. Data collection on this website

Consent with Usercentrics

This website uses the consent technology of Usercentrics to obtain your consent to the storage of certain cookies on your device or to the use of certain technologies, and to document this in a manner that complies with data protection law. The provider of this technology is Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, Germany, website: https://usercentrics.com/ (hereinafter "Usercentrics").

When you enter our website, the following personal data is transferred to Usercentrics:

• Your consent or consents, or the withdrawal of your consent
• Your IP address
• Information about your browser
• Information about your device
• The time of your visit to the website
• Geolocation

Usercentrics also stores a cookie in your browser so that the consents you have given, or their withdrawal, can be assigned to you. The data collected in this way is stored until you ask us to delete it, you delete the Usercentrics cookie yourself, or the purpose of storing the data no longer applies. Mandatory statutory retention obligations remain unaffected.

Usercentrics is used to obtain the consents required by law for the use of certain technologies. The legal basis for this is Art. 6 (1) (c) GDPR.

Server log files

The provider of the pages automatically collects and stores information in server log files, which your browser automatically transmits to us. This includes:

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

This data is not combined with other data sources.

This data is collected on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website. The server log files must be recorded for this purpose.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 (1) (b) GDPR if your enquiry is related to the performance of a contract or is necessary for steps prior to entering into a contract. In all other cases, processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR) if this has been requested. Consent can be withdrawn at any time.

The data you enter in the contact form will remain with us until you ask us to delete it, withdraw your consent to storage, or the purpose of storing the data no longer applies, for example after your enquiry has been dealt with. Mandatory statutory provisions, in particular retention periods, remain unaffected.

Enquiry by email, telephone or fax

If you contact us by email, telephone or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of handling your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 (1) (b) GDPR if your enquiry is related to the performance of a contract or is necessary for steps prior to entering into a contract. In all other cases, processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR) if this has been requested. Consent can be withdrawn at any time.

The data you send to us via contact enquiries will remain with us until you ask us to delete it, withdraw your consent to storage, or the purpose of storing the data no longer applies, for example after your request has been dealt with. Mandatory statutory provisions, in particular statutory retention periods, remain unaffected.

5. Analytics tools and advertising

Google Analytics

This website uses functions of the web analytics service Google Analytics. The provider is Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyse the behaviour of website visitors. The website operator receives various usage data, such as page views, length of stay, operating systems used and the origin of the user. This data is assigned to the respective device of the user. It is not assigned to a user ID.

We can also use Google Analytics to record your mouse and scroll movements and clicks, among other things. Google Analytics also uses various modelling approaches to supplement the data sets collected and uses machine learning technologies in data analysis.

Google Analytics uses technologies that enable the user to be recognised for the purpose of analysing user behaviour, for example cookies or device fingerprinting. The information collected by Google about the use of this website is usually transferred to a Google server in the USA and stored there.

This service is used on the basis of your consent under Art. 6 (1) (a) GDPR and Section 25 (1) TDDDG. Consent can be withdrawn at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://business.safety.google/adscontrollerterms/sccs/.

The company is certified under the "EU-US Data Privacy Framework" (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information is available from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.

IP anonymisation

Google Analytics IP anonymisation is activated. As a result, your IP address is shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before it is transmitted to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website and internet use. The IP address transmitted by your browser as part of Google Analytics is not combined with other data held by Google.

Browser plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

More information on how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

6. Newsletter

Newsletter data

If you would like to receive the newsletter offered on the website, we need an email address from you and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. No further data is collected, or it is collected only on a voluntary basis. We use this data exclusively to send the requested information and do not pass it on to third parties.

The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 (1) (a) GDPR). You can withdraw your consent to the storage of the data, the email address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The lawfulness of data processing operations already carried out remains unaffected by the withdrawal.

The data you have stored with us for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you unsubscribe or after the purpose no longer applies. We reserve the right to delete or block email addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest under Art. 6 (1) (f) GDPR.

Data stored by us for other purposes remains unaffected.

After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist if this is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and is not combined with other data. This serves both your interest and our interest in complying with the legal requirements for sending newsletters (legitimate interest within the meaning of Art. 6 (1) (f) GDPR). Storage in the blacklist is not limited in time. You can object to storage if your interests override our legitimate interest.

7. eCommerce and payment providers

Processing of customer and contract data

We collect, process and use personal customer and contract data to establish, structure and amend our contractual relationships. We collect, process and use personal data about the use of this website (usage data) only to the extent necessary to enable the user to use the service or to bill for it. The legal basis for this is Art. 6 (1) (b) GDPR.

The customer data collected is deleted after the order has been completed or the business activity has ended and any statutory retention periods have expired. Statutory retention periods remain unaffected.

8. Audio and video conferences

Data processing

We use online conference tools, among other means, to communicate with our customers. The tools we use are listed below. If you communicate with us by video or audio conference via the internet, your personal data will be collected and processed by us and by the provider of the respective conference tool.

The conference tools collect all data that you provide or use in order to use the tools (email address and/or your telephone number). The conference tools also process the duration of the conference, the start and end (time) of participation in the conference, the number of participants and other "context information" related to the communication process (metadata).

The provider of the tool also processes all technical data required to handle the online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.

If content is exchanged, uploaded or otherwise made available within the tool, it is also stored on the servers of the tool providers. Such content includes in particular cloud recordings, chat and instant messages, voicemails, uploaded photos and videos, files, whiteboards and other information shared while using the service.

Please note that we do not have full control over the data processing operations of the tools used. Our options depend largely on the corporate policy of the respective provider. Further information on data processing by the conference tools can be found in the privacy policies of the tools used, which we have listed below.

Purpose and legal bases

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 (1) (b) GDPR). The use of the tools also serves to generally simplify and speed up communication with us or our business (legitimate interest within the meaning of Art. 6 (1) (f) GDPR). Where consent has been requested, the tools concerned are used on the basis of that consent. Consent can be withdrawn at any time with effect for the future.

Storage period

Data collected directly by us via the video and conference tools is deleted from our systems as soon as you ask us to delete it, withdraw your consent to storage, or the purpose of storing the data no longer applies. Stored cookies remain on your device until you delete them. Mandatory statutory retention periods remain unaffected.

We have no influence on the storage period of your data that is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly.

Conference tools used

We use the following conference tools:

Microsoft Teams

We use Microsoft Teams. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Details on data processing can be found in Microsoft's privacy statement: https://privacy.microsoft.com/en-us/privacystatement.

9. Privacy notice for the app "Freddy-Notfallhilfe"

1. Scope

This notice applies to the app "Freddy-Notfallhilfe" for iOS and Android. The controller is:

The general information in this privacy policy also applies, in particular regarding your rights.

2. What data we process

• Account data: email address and, if you provide it, your name, when you create an account
• Data about your dogs: name, breed, date of birth, weight, photos, pre-existing conditions, findings, medication with dosage, vaccinations, veterinary contact details, and other information that you enter yourself
• Technical data: device type, operating system version, app version and a device token for push notifications

The health information relates to your dogs. Please do not enter health data about yourself or other people in free-text fields.

3. Purposes and legal bases

• Providing the app and the health record, including storage and synchronisation: Art. 6 (1) (b) GDPR (contract)
• Push reminders: Art. 6 (1) (a) GDPR (consent). You can turn them off at any time in the app or in your device settings.

4. Storage and hosting

Your data is stored on servers in Germany or in the European Union. A data processing agreement under Art. 28 GDPR is in place with the hosting provider. The contents of your health record are not transferred to the USA.

5. Sharing the health record via a link

You can share a dog's health record via a link, for example with a veterinary practice, a dog boarding facility or family members. Anyone who has the link can view the shared data without signing in. You alone decide who you pass the link on to. The link remains valid until you deactivate it in the app. You can revoke it in the app at any time. We are not responsible for recipients passing the link on.

6. Emergency view

The emergency view shows selected data about your dog clearly on your device so that you can present it in an emergency, for example at a veterinary practice. No additional data is transferred to us or to third parties in the process.

7. Push notifications

We use push notifications for reminders about medication and vaccinations. On iOS they are delivered via the Apple Push Notification service (APNs), and on Android via Google's push service. A device token is transmitted to Apple or Google for this purpose. Reminders are activated only after you agree. You can turn them off at any time in the app or in your device settings.

8. Subscriptions and payments

Subscriptions are handled via the Apple App Store and the Google Play Store. Payment is processed by Apple or Google. We do not receive payment data, only the information on whether a valid subscription exists. The privacy policies of Apple and Google apply. You can cancel your subscription in the settings of your Apple or Google account.

9. Analytics and crash services

We do not use analytics, tracking or advertising services in the app.

10. Storage period and deletion

We store your data for as long as your account exists. You can delete individual entries, dog profiles or your entire account at any time in the app under Settings, then Delete account. All related data is then removed from our servers within 30 days, and shared links become invalid. Statutory retention obligations remain unaffected.

11. Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection, and the right to withdraw consent you have given. You can also lodge a complaint with a data protection supervisory authority. Please contact info@freddy-haustiernotfall.app.

Last updated: October 2026